• Private airport transfer

• Professional English or German speaking driver

• Comfortable air-conditioned vehicle (VW Caravelle)

• Luggage transport

• Pickup at dedicated meeting point at the airport terminal

• Drop-off in Füssen, Schwangau or Neuschwanstein Castle area

• Food and drinks

• Gratuities

• Guests should provide their flight number and arrival time during booking.
• The driver will monitor the flight and adjust the pickup time in case of delays.

• This vehicle is not wheelchair accessible.
• Maximum one stroller per booking, which must be included in the total luggage amount.

• Not suitable for wheelchair users or passengers with limited mobility (no ramp/lift; high vehicle).
• Passengers must be able to enter/exit independently.
• Child/baby seats available on request only and must be booked in advance.

Child & Baby Seats

Infant seat (0–13 kg)
Child seat (9–18 kg / 15–36 kg)
➡️ Must be requested in advance

Additional Luggage

Extra suitcase or oversized luggage
➡️ Subject to availability and additional fee

Additional Waiting Time

Extended waiting time beyond included allowance
➡️ Charged per additional time block

Meet & Greet Service (Airport)
Driver meets you inside the arrivals hall with a name sign
➡️ Easier pickup, especially for international guests

Private Group Upgrade

Only your group will be met.
➡️ Ideal for families or small groups

Additional Stops

Add a stop en route (e.g. supermarket, hotel, viewpoint)
➡️ Must be requested in advance

Vehicle & Driver Safety

• All vehicles are regularly inspected and maintained in accordance with German legal requirements
• Drivers are licensed, insured, and comply with all applicable transport regulations
• Vehicles are equipped with seat belts for all passengers, which must be worn at all times

Seat Belts (Mandatory)

• Wearing a seat belt is required by law in Germany
• Passengers are responsible for ensuring that all occupants are properly secured

Children & Safety Seats

• Children must travel in appropriate child or baby seats as required by German law
• These must be requested in advance at the time of booking
• Failure to request a required child seat may result in refusal of transport

Luggage Safety

• Luggage must be securely stored and must not obstruct exits or passenger safety
• Excess or oversized luggage must be declared in advance

Passenger Responsibility

• Passengers must follow driver instructions at all times
• Entering and exiting the vehicle must be done with care
• Passengers must ensure they are fit to travel safely

Restrictions

• This service is not suitable for wheelchair users or passengers with significant mobility limitations
• Vehicles are not equipped with ramps or lifts

Alcohol & Behavior

• Passengers under the influence of alcohol or behaving in a dangerous or disruptive manner may be refused transport
• Any damage caused to the vehicle will be charged to the customer

Delays & External Factors

• Delays due to traffic, weather, or road conditions may occur and are outside our control
• All reasonable measures will be taken to ensure timely arrival

Compliance with German Law

All services are provided in accordance with applicable German regulations, including:

Straßenverkehrs-Ordnung (StVO)
Straßenverkehrs-Zulassungs-Ordnung (StVZO)

Delays may occur due to circumstances beyond our control, including but not limited to traffic, roadworks, weather conditions (e.g. heavy snow), accidents, or force majeure events.

We will make every reasonable effort to provide the service as scheduled; however, no liability is accepted for delays caused by external factors.

Passengers must ensure their phone is switched on and reachable at all times to allow communication regarding pickup or delays.

❌ Cancellation & No-Show Policy
Free cancellation up to 24 hours before scheduled pickup time
Cancellations less than 24 hours before pickup: 100% of the total amount is charged
Failure to appear at the agreed pickup location and time will be treated as a no-show and is fully non-refundable

A no-show applies if:

The customer does not present themselves within the included waiting time
The customer cannot be contacted via the provided phone number
Incorrect or incomplete booking details (e.g. missing/incorrect flight number) are provided

Flight Delay Policy

Flight delays are handled based on the official landing time and the flight number provided at booking:

• Up to 60 minutes delay:
  No additional charge
• 61–180 minutes delay (1–3 hours):
  Subject to an additional waiting/re-scheduling fee
• More than 180 minutes delay (>3 hours):
  Treated as a cancellation of the original service
  Full charge applies
  A new booking is required, subject to availability

➡️ This is because vehicle and driver allocation cannot be held indefinitely.

Flight Cancellations
Flight cancellations are treated as a late cancellation
100% of the booking amount is charged
As a gesture of goodwill, we may offer one-time rescheduling, subject to availability

⏱Waiting Time
Airport pickups include 45 minutes free waiting time after actual landing
After this time, additional waiting charges apply
If the customer does not appear, the booking is considered a no-show

⚠️ Customer Responsibility
Customers must provide a valid flight number and contact details
Customers must be reachable at all times on the day of service
Customers are responsible for informing us of any changes in a timely manner

Failure to comply may result in loss of service without refund